The six conversion points where ecommerce revenue is won or lost
Ecommerce CRO is not random A/B testing. It is a structured programme across the six highest-leverage conversion points: Product Detail Pages (PDP — where intent converts to consideration), collection pages (where consideration narrows to choice), on-site search (often the highest-intent traffic on a store, criminally under-optimised), cart (where price objections surface), checkout (where friction kills deals), and post-purchase (where LTV is built or lost).
We audit all six at the start of every engagement, prioritise by revenue-impact, and run rolling experiments with VWO or Convert. A well-run CRO programme on a ₹2 crore/month ecommerce account typically unlocks ₹18–35 lakh/month of additional revenue inside the first 6 months without increasing ad spend.
- PDP optimisation — badges, urgency, social proof, FAQ blocks
- Collection page — filter architecture and sort relevance
- On-site search — synonyms, typo tolerance, merchandising
- Cart — cross-sells, urgency, shipping threshold nudges
- Checkout — form length, guest checkout, payment failure recovery
- Post-purchase — subscription upsells, LTV-building email triggers